Customer Satisfaction (CSAT) Survey Template
Measure satisfaction immediately after a meaningful interaction.
Use templateAbout this template
Collect a straightforward satisfaction score plus context about the interaction and outcome.
Common uses
- Support follow-up
- Post-purchase surveys
- Service interaction reviews
Key features
- Five-point satisfaction scale
- Outcome measurement
- Improvement feedback
What this template asks
How satisfied are you with your experience?
Opinion Scale
Was your goal achieved?
Yes / No
What would have made the experience better?
Long Text · Optional
Guides for this template
Frequently asked questions
What does the CSAT Survey measure?
It measures satisfaction with a recent experience, whether the customer's goal was achieved, and what could have made the outcome better.
When should I send a CSAT Survey?
Send it immediately after a support conversation, purchase, appointment, delivery, or other specific interaction.
How is CSAT different from NPS?
CSAT focuses on satisfaction with a particular interaction. NPS measures broader customer loyalty and willingness to recommend your business.