Customer Complaint Form Template
A free customer complaint form for shops and service businesses. Customers explain what went wrong, add photos, and say what would put it right.
Customize the pages and design to fit your needs.
About this template
Give unhappy customers one place to report a problem with an order, product, delivery or service. Collect the order number, what happened, photos and the fix they want, so your team can reply with the full picture.
Common uses
- Online shops and retailers
- Restaurants and service businesses
- Customer service teams
Key features
- Order number and photos
- Complaint type for routing
- The fix the customer wants
What this template asks
What's your name?
Short Text
What's your email address?
Email
What's your phone number?
Phone · Optional
What's your order or receipt number?
Short Text · Optional
What is your complaint about?
Single Choice · A product, Delivery or shipping, Billing, Customer service, Something else
When did it happen?
Date
What went wrong?
Long Text
Upload photos or screenshots
File · Optional
What would put it right?
Single Choice · A refund, A replacement, A repair, An explanation, Something else
How should we contact you?
Single Choice · Email, Phone call, Text
How to use this template
Copy it
Select Use template and a copy opens in your workspace as an unpublished draft.
Make it yours
Edit any question or answer, choose a theme, and add your logo.
Share it
Publish, then send the link, show a QR code, or embed the form on your site. Responses arrive in Submissions.
Frequently asked questions
What should a customer complaint form include?
The customer's contact details, order or receipt number, what the complaint is about, what happened, photos and what they'd like you to do about it.
How do I route complaints to the right person?
Use the complaint type answer. Send billing complaints to one person and delivery complaints to another with Google Sheets or a webhook.
Where should I share the complaint form?
Link it from your contact page, order emails and receipts, or print its QR code at the counter.