Product Return Form Template
A free product return form for online shops and retailers. Customers request a return or exchange with their order number, reason and photos.
Customize the pages and design to fit your needs.
About this template
Replace return emails with one return request form. Customers give the order number, items, reason, condition and whether they want a refund or exchange, and your team approves each return with everything in one place.
Common uses
- Shopify and online stores
- Clothing and shoe shops
- Retail returns and exchanges
Key features
- Order number and items
- Reason and condition
- Photo uploads for damage
What this template asks
What's your name?
Short Text
What's your email address?
Email
What's your order number?
Short Text
When did you place the order?
Date
Which items are you returning?
Long Text
Why are you returning it?
Single Choice · Wrong size or fit, Damaged or faulty, Not as described, Wrong item sent, Changed my mind
What condition is it in?
Single Choice · Unopened, Opened but unused, Used, Damaged
Would you like a refund or an exchange?
Single Choice · Refund, Exchange, Store credit
Upload photos of the item
File · Optional
Anything else we should know?
Long Text · Optional
How to use this template
Copy it
Select Use template and a copy opens in your workspace as an unpublished draft.
Make it yours
Edit any question or answer, choose a theme, and add your logo.
Share it
Publish, then send the link, show a QR code, or embed the form on your site. Responses arrive in Submissions.
Frequently asked questions
What does a product return form collect?
The order number and date, the items, why they're coming back, their condition, whether the customer wants a refund, exchange or store credit, and photos.
Can I use it with my online store?
Yes. Link it from your returns policy page and order emails, or embed it on your site. Responses can go to Google Sheets or a webhook.
Does the form issue refunds?
No. Reuily collects the return request. You approve it and issue the refund or exchange in your store as usual.