IT Request Form Template
A free IT request form and help desk ticket for IT teams and MSPs. Staff report problems or ask for help, with urgency, device and screenshots.
Customize the pages and design to fit your needs.
About this template
Give employees one place to log IT problems and requests, from password resets to new equipment. Each ticket arrives with the request type, urgency, device and a screenshot, so your help desk can sort and fix it faster.
Common uses
- Internal IT help desks
- Managed service providers
- Small offices without a ticket system
Key features
- Request type and urgency
- Screenshot uploads
- Responses to Google Sheets or a webhook
What this template asks
What's your name?
Short Text
What's your work email?
Email
Which team or department are you in?
Short Text
What do you need help with?
Single Choice · Hardware problem, Software problem, Password or login, Email or calendar, Network or WiFi, New equipment or software, Something else
How urgent is it?
Single Choice · It can wait a few days, It's slowing me down, I can't work at all
Which device is it on?
Short Text · Optional
Describe the problem or request
Long Text
Upload a screenshot or photo
File · Optional
What's your phone number?
Phone · Optional
How should we reach you?
Single Choice · Email, Phone call, Chat, Come to my desk
How to use this template
Copy it
Select Use template and a copy opens in your workspace as an unpublished draft.
Make it yours
Edit any question or answer, choose a theme, and add your logo.
Share it
Publish, then send the link, show a QR code, or embed the form on your site. Responses arrive in Submissions.
Frequently asked questions
What should an IT request form include?
The person's name and team, the type of request, how urgent it is, the device, a description, and a screenshot of any error. That's enough for most tickets to be fixed without a back and forth.
Can I use it instead of a help desk tool?
For a small team, yes. Every ticket is saved as a response, and you can send them to Google Sheets or a webhook to track status. Larger teams can push tickets into their help desk with a webhook.
How do staff find the form?
Pin the link in team chat, add it to your intranet, or print its QR code next to printers and meeting rooms.