# Product Return Form Template

> A free product return form for online shops and retailers. Customers request a return or exchange with their order number, reason and photos.

Replace return emails with one return request form. Customers give the order number, items, reason, condition and whether they want a refund or exchange, and your team approves each return with everything in one place.

Canonical: https://reuily.com/templates/return-form
Use this template: https://reuily.com/form/from-template/return-form
Collections: Requests & Intake, Retail & Ecommerce, Florists & Makers, Operations, Customer Success
Last updated: 2026-10-24

## Questions

- Question 1: What's your name? (Short Text, required)
- Question 2: What's your email address? (Email, required)
- Question 3: What's your order number? (Short Text, required)
- Question 4: When did you place the order? (Date, required)
- Question 5: Which items are you returning? (Long Text, required)
- Question 6: Why are you returning it? (Single Choice, required). Options: Wrong size or fit; Damaged or faulty; Not as described; Wrong item sent; Changed my mind
- Question 7: What condition is it in? (Single Choice, required). Options: Unopened; Opened but unused; Used; Damaged
- Question 8: Would you like a refund or an exchange? (Single Choice, required). Options: Refund; Exchange; Store credit
- Question 9: Upload photos of the item (File, optional)
- Question 10: Anything else we should know? (Long Text, optional)

## Common uses

- Shopify and online stores
- Clothing and shoe shops
- Retail returns and exchanges

## Key features

- Order number and items
- Reason and condition
- Photo uploads for damage

## Frequently asked questions

### What does a product return form collect?

The order number and date, the items, why they're coming back, their condition, whether the customer wants a refund, exchange or store credit, and photos.

### Can I use it with my online store?

Yes. Link it from your returns policy page and order emails, or embed it on your site. Responses can go to Google Sheets or a webhook.

### Does the form issue refunds?

No. Reuily collects the return request. You approve it and issue the refund or exchange in your store as usual.