# Net Promoter Score (NPS) Survey Template

> Run a net promoter score survey and learn what drives every score.

A focused net promoter score (NPS) survey with the standard 0–10 recommendation question and a short follow-up that explains each score.

Canonical: https://reuily.com/templates/nps-survey
Use this template: https://reuily.com/form/from-template/nps-survey
Collections: Feedback & Surveys, SaaS, Product, Customer Success
Last updated: 2026-10-06

## Questions

- Question 1: How likely are you to recommend us to a friend or colleague? (Net Promoter Score, required)
- Question 2: What's the main reason for your score? (Long Text, required)
- Question 3: What could we do to improve your experience? (Long Text, optional)

## Common uses

- Quarterly customer pulse
- Post-onboarding measurement
- Account health checks

## Key features

- Standard 0–10 NPS scale
- Qualitative follow-up
- Fast completion

## Frequently asked questions

### What questions are included in the NPS Survey?

It asks customers how likely they are to recommend you on a scale from 0 to 10, why they chose that score, and what could improve their experience.

### How do I interpret NPS responses?

Scores of 9 or 10 are promoters, 7 or 8 are passives, and 0 through 6 are detractors. Subtract the percentage of detractors from the percentage of promoters to calculate NPS.

### When should I send the NPS Survey?

Use it after onboarding, at regular customer checkpoints, or each quarter to track loyalty and account health over time.