# IT Request Form Template

> A free IT request form and help desk ticket for IT teams and MSPs. Staff report problems or ask for help, with urgency, device and screenshots.

Give employees one place to log IT problems and requests, from password resets to new equipment. Each ticket arrives with the request type, urgency, device and a screenshot, so your help desk can sort and fix it faster.

Canonical: https://reuily.com/templates/it-request-form
Use this template: https://reuily.com/form/from-template/it-request-form
Collections: Requests & Intake, IT & Tech Support, Operations
Last updated: 2026-10-24

## Questions

- Question 1: What's your name? (Short Text, required)
- Question 2: What's your work email? (Email, required)
- Question 3: Which team or department are you in? (Short Text, required)
- Question 4: What do you need help with? (Single Choice, required). Options: Hardware problem; Software problem; Password or login; Email or calendar; Network or WiFi; New equipment or software; Something else
- Question 5: How urgent is it? (Single Choice, required). Options: It can wait a few days; It's slowing me down; I can't work at all
- Question 6: Which device is it on? (Short Text, optional)
- Question 7: Describe the problem or request (Long Text, required)
- Question 8: Upload a screenshot or photo (File, optional)
- Question 9: What's your phone number? (Phone, optional)
- Question 10: How should we reach you? (Single Choice, required). Options: Email; Phone call; Chat; Come to my desk

## Common uses

- Internal IT help desks
- Managed service providers
- Small offices without a ticket system

## Key features

- Request type and urgency
- Screenshot uploads
- Responses to Google Sheets or a webhook

## Frequently asked questions

### What should an IT request form include?

The person's name and team, the type of request, how urgent it is, the device, a description, and a screenshot of any error. That's enough for most tickets to be fixed without a back and forth.

### Can I use it instead of a help desk tool?

For a small team, yes. Every ticket is saved as a response, and you can send them to Google Sheets or a webhook to track status. Larger teams can push tickets into their help desk with a webhook.

### How do staff find the form?

Pin the link in team chat, add it to your intranet, or print its QR code next to printers and meeting rooms.