# Customer Satisfaction (CSAT) Survey Template

> Measure satisfaction immediately after a meaningful interaction.

Collect a straightforward satisfaction score plus context about the interaction and outcome.

Canonical: https://reuily.com/templates/customer-satisfaction-survey
Use this template: https://reuily.com/form/from-template/customer-satisfaction-survey
Collections: Feedback & Surveys, SaaS, Customer Success
Last updated: 2026-10-06

## Questions

- Question 1: How satisfied are you with your experience? (Opinion Scale, required)
- Question 2: Was your goal achieved? (Yes / No, required)
- Question 3: What would have made the experience better? (Long Text, optional)

## Common uses

- Support follow-up
- Post-purchase surveys
- Service interaction reviews

## Key features

- Five-point satisfaction scale
- Outcome measurement
- Improvement feedback

## Frequently asked questions

### What does the CSAT Survey measure?

It measures satisfaction with a recent experience, whether the customer's goal was achieved, and what could have made the outcome better.

### When should I send a CSAT Survey?

Send it immediately after a support conversation, purchase, appointment, delivery, or other specific interaction.

### How is CSAT different from NPS?

CSAT focuses on satisfaction with a particular interaction. NPS measures broader customer loyalty and willingness to recommend your business.