# Customer Complaint Form Template

> A free customer complaint form for shops and service businesses. Customers explain what went wrong, add photos, and say what would put it right.

Give unhappy customers one place to report a problem with an order, product, delivery or service. Collect the order number, what happened, photos and the fix they want, so your team can reply with the full picture.

Canonical: https://reuily.com/templates/customer-complaint-form
Use this template: https://reuily.com/form/from-template/customer-complaint-form
Collections: Feedback & Surveys, Retail & Ecommerce, Customer Success
Last updated: 2026-10-24

## Questions

- Question 1: What's your name? (Short Text, required)
- Question 2: What's your email address? (Email, required)
- Question 3: What's your phone number? (Phone, optional)
- Question 4: What's your order or receipt number? (Short Text, optional)
- Question 5: What is your complaint about? (Single Choice, required). Options: A product; Delivery or shipping; Billing; Customer service; Something else
- Question 6: When did it happen? (Date, required)
- Question 7: What went wrong? (Long Text, required)
- Question 8: Upload photos or screenshots (File, optional)
- Question 9: What would put it right? (Single Choice, required). Options: A refund; A replacement; A repair; An explanation; Something else
- Question 10: How should we contact you? (Single Choice, required). Options: Email; Phone call; Text

## Common uses

- Online shops and retailers
- Restaurants and service businesses
- Customer service teams

## Key features

- Order number and photos
- Complaint type for routing
- The fix the customer wants

## Frequently asked questions

### What should a customer complaint form include?

The customer's contact details, order or receipt number, what the complaint is about, what happened, photos and what they'd like you to do about it.

### How do I route complaints to the right person?

Use the complaint type answer. Send billing complaints to one person and delivery complaints to another with Google Sheets or a webhook.

### Where should I share the complaint form?

Link it from your contact page, order emails and receipts, or print its QR code at the counter.